1. Job Overview

INVICTA School is seeking a professional, courteous and well-presented Front Desk Executive to manage the school reception and serve as the first point of contact for parents, visitors, students and external stakeholders. The role requires excellent communication, emotional intelligence and a strong customer-service orientation.

2. Key Responsibilities & Duties

Reception & Visitor Management: Welcome parents, visitors and guests professionally, maintain visitor records and direct enquiries to the appropriate department.
Calls & Communication: Handle incoming and outgoing calls, emails and routine correspondence accurately, courteously and professionally.
Front Office Administration: Manage appointments, meeting schedules, correspondence, courier records, filing systems and other front-office documentation.
Parent & Student Support: Provide routine information relating to school timings, appointments, admissions, events and administrative procedures.
Administrative Support: Assist with data entry, document preparation, meeting-room coordination and monitoring of front-office supplies.
Access & Confidentiality: Coordinate visitor access in accordance with school safety protocols and maintain confidentiality of student, parent and school information.

3. Required Qualifications & Skills

Education: Bachelor’s Degree from a recognised institution; qualification in Administration, Hospitality, Communication or a related field preferred.
Experience: 3 - 5 years of relevant experience in front office, reception, administration, hospitality or a customer-facing role. Experience in a school or educational institution will be preferred.
Communication Skills: Excellent verbal and written communication in English and Telugu - mandatory.
Core Skills: Pleasant personality, professional grooming, emotional intelligence, patience, discretion, multitasking ability, organisation and customer-service orientation.
Technical Skills: Good working knowledge of MS Word, Excel, Outlook/Email, Google
Workspace, ERP/CRM systems and standard office equipment.

4. Job Scope

The Front Desk Executive will be responsible for the smooth functioning of the school reception and front-office activities. The role includes welcoming and guiding visitors, handling calls and enquiries, supporting parents and students, scheduling appointments, maintaining front-office records and coordinating communication with various departments. The Executive will ensure a professional, courteous and welcoming experience while maintaining confidentiality and following school access and

administrative procedures.

Job description